Postage Policy

COVID-19 Notice

Important notice from Royal Mail about possible parcels delay due to global pandemic of Covid-19

During these unprecedented times, we continue to work hard to collect, process and deliver the UK’s mail. However, despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices.
We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding.

Coronavirus International delivery

We are working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected. Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing.

The number of countries that we can access is changing daily. Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations.

Link below will take you to Royal Mail page that has updates about all International Parcel Deliverys

>>> Royal Mail International Delivery updates <<<

Payments and shipping Policy

We accept Card payments through Secure PayPal Payment Systems.
Your account will be debited on order confirmation.
If we are unable to fulfil the order we will make an immediate refund to your account and email you confirmation.

All orders are shipped from UK.

Delivery of orders are immediate if in stock, and we aim to send to you in 24 hours from order but sometimes could take up to 2 working days.
Non UK orders are generally received by the customer in less than 15 days.
If you would like the item sent tracked, please contact us.

All UK orders will be shipped by Royal Mail Signed For service. For overseas orders will be sent by Royal Mail International service. Delivery times will vary depending on the destination.

UK Delivery is free on any order. International shipping is £3.99 on any order.

Returns: If you have received a product that is faulty or damaged and require a refund, please notify immediately us and return it to us within 7 days of receiving your order. A replacement or a refund will be supplied.

 

If you have any questions please e-mail us on anjastouch@mail.com

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